Trouble with Internet Explorer??

Erv Niehaus · Post by **Erv Niehaus** » 7 Feb 2004 9:06 am

I don't know what happened but lately everytime I've tried to get on the net via Internet Explorer all I get is this frustrating error message. I can't seem to get to the bottom of it. I am presently using Netscape Communicator and that seems to be trouble free. I checked my computer for viruses and that comes up negative. Is anyone else experiencing this problem? I get my e-mail via Outlook Express and don't have any problem with that. I even bit the bullet and installed Windows XP professional yesterday and that wasn't any help either.

Erv

Tom Diemer · Post by **Tom Diemer** » 7 Feb 2004 11:16 am

Erv, is it a specific error message?

Look for a damaged IE object.

Right click on the IE icon, settings / view objects. If you can into IE, then its tools'internet options / settings / view objects.

See if any show 'status' as damaged. ?

Erv Niehaus · Post by **Erv Niehaus** » 8 Feb 2004 7:09 am

Thanks Tom,
I get the same error message every time. It has to be the way my computer tries to access Explorer. Everything else on the net works ok. I'll do as you suggested.
Thanks,
Erv

Bobby Lee · Post by **Bobby Lee** » 8 Feb 2004 11:17 am

What's the error message say?

Erv Niehaus · Post by **Erv Niehaus** » 9 Feb 2004 8:00 am

b0b,
It says: "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience". I get this message and I'm not even connected to IE yet. I think something needs to be reset to access IE.
Help!!
Erv

Tom Diemer · Post by **Tom Diemer** » 9 Feb 2004 9:02 am

Erv, does this look like the solution?
http://support.microsoft.com/?kbid=831432

----------------

SYMPTOMS
When you try to start Microsoft Internet Explorer, it may stop abruptly (crash), and you may receive the following error message:

Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click the Click here link at the bottom of the message box, error signature information that is similar to the following error signature information may appear: App name App version Module name Module version Offset

Iexplore.exe 6.0.2800.1106 Mo030414s.dll 1.0.0.0 000294cc

Note The signature may list one of the following files instead of the mo030414s.dll file:
M030106shop.dll
M030206pohs.dll
Mdefshop.dll
Moaa030425s.dll
Moz030715s.dll

CAUSE
This problem occurs because one of the following browser helper objects (BHO) is installed on your computer:
BuyersPort
Morpheus
Morpheus Shopping Club
WURLD Shopping Community

Erv Niehaus · Post by **Erv Niehaus** » 9 Feb 2004 9:35 am

Tom,
I think we are definitely closing in on the problem! Stay tuned, I'm going to see if this left-handed Norwegian can get this resolved or else I might have to bring in a Swede!
Uff-Da!

Tom,
I checked into the error report and the signature information is different that what you showed. It says something about a "bucket" or whatever.
Tom,
I got it fixed! I was just about to give up and then I went into Control Panel and Internet Properties (advanced). I looked under browsing and clicked on "enable install on demand (Internet Explorer)". This did the trick. Even a blind squirrel gets lucky and finds an acorn once in a while!!!
Erv

[This message was edited by Erv Niehaus on 09 February 2004 at 10:00 AM.][This message was edited by Erv Niehaus on 09 February 2004 at 01:06 PM.]

Tom Diemer · Post by **Tom Diemer** » 9 Feb 2004 6:34 pm

Way to go Erv.

I didn't miss that one by much, did I.. lol

Jeff Agnew · Post by **Jeff Agnew** » 9 Feb 2004 6:46 pm

Erv,

Only problem is, you definitely do not want Install on Demand enabled. It leaves you at the mercy of trojans, spyware, and malware that loads things on your computer without your knowledge.

Try changing the setting to "Prompt", then deny anything that tries to install unless it's something you are intentionally downloading.