Peterson service

Howard Tate · Post by **Howard Tate** » 15 Jan 2005 11:43 am

After one month I had a problem with my new VS-II. I sent it in on the sixth and expected it to be gone several weeks. To my surprise it came by UPS after only one week. They fixed it with no questions at all except name and mailing adress. No charge of course. I call that good service.

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Howard, 'Les Paul Recording, Zum S12U, Vegas 400, Boss ME-5, Boss DM-3
http://www.Charmedmusic.com

Paul Warnik · Post by **Paul Warnik** » 23 Jan 2005 2:00 pm

Howard-The folks at Peterson are very good at customer service repairs-I have seen the operation first hand and am always happy to visit there when I can-John Norris is especially catering to us steel players-If you buy a new Peterson they warranty it for one year from purchase-If something goes wrong with it during the warrantee period-they often just replace your tuner with a new one if the repairs turn out to be major

Jack Stoner · Post by **Jack Stoner** » 23 Jan 2005 2:31 pm

They replaced my VS-II with a new one, although the replacement shipping got messed up before the holidays and it took several phone calls after New Years to get the replacement shipped.

Howard Tate · Post by **Howard Tate** » 23 Jan 2005 7:29 pm

Yes, John Norris was good to deal with but my first contact was with a lady on the phone. She was very helpful, did not ask any questions, just told me to send it, and said she would be watching for it. Good people.

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Howard, 'Les Paul Recording, Zum S12U, Vegas 400, Boss ME-5, Boss DM-3
http://www.Charmedmusic.com