Profex II help needed

Lyle Bradford · Post by **Lyle Bradford** » 8 Jun 2003 5:51 pm

I turned on my amp and profex at church tonight and it was like it had to warm up before it worked. I took the cords out of the amp and all played well. put the profex back in with different cords still nothing. I left it on and it did come on after about 3 or 4 min. Turned it off and it did the same thing. Any suggestions or does it go to the shop.

Ken Fox · Post by **Ken Fox** » 8 Jun 2003 6:10 pm

Could be a number of things. I have found a few lately with power connector problems. Actually the worst is the end on the wall wart. The hole inside does not make good contact at times. I have had to replace the ends on several supplies.
I doubt the probelm is related to the memory battery (unless it has leaked and caused circuit board damage). Open the top and take a look inside to be certain. Just six screws (one front and reaer and two on each side) to remove the top.[This message was edited by Ken Fox on 08 June 2003 at 07:12 PM.]

Mike Brown · Post by **Mike Brown** » 9 Jun 2003 12:03 pm

I posed this question to our repair tech here at the factory and he said that the problem could be related to a number of things, but he didn't think that it was the battery. I suggest that you let a tech benchtest it for you to determine the problem.

Mike Brown
Peavey Electronics Corporation

Lyle Bradford · Post by **Lyle Bradford** » 9 Jun 2003 3:49 pm

Thanks Ken and Mike! Ken it powers up and the green light works showing it is getting signal but i get no sound out of it.

Ken Fox · Post by **Ken Fox** » 9 Jun 2003 4:32 pm

I totally agree with Mike, it needs a tech to look at it! I would look at having the battery replaced, a possible version upgrade and even the mod while it is back there. They are a very nice unit and well worth the small investment you will make. You cannot beat Peavey's service and rates!
I have a Profex with an older version (ver 1.1)and I have the upgrade coming from Peavey. I do not think it is proper to quote the price here??? I can say it was a lot less than $20.00, and that included freight.
[This message was edited by Ken Fox on 09 June 2003 at 06:41 PM.]

Johnny Stout · Post by **Johnny Stout** » 9 Jun 2003 7:57 pm

Ken Fox, how can I tell what version my ProFex II is, and if there is an upgrade available for it?

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Johnny Stout
http://www.stoutknives.com

Ken Fox · Post by **Ken Fox** » 10 Jun 2003 5:13 am

While powering up, look at the lower right hand screen, the verson number will be displayed. I am not totally certain, but I think the last version was 1.4??? Maybe Mike will could tell us
Yes, Peavey has a kit to upgrade the audio IC chips to the newer Burr Brown Chips, by Texas Instruments. Give Mike a call at Peavey Customer Service, he can help you out with that, a newer version (if needed) and any other concerns you might have!

Mike Brown · Post by **Mike Brown** » 10 Jun 2003 5:47 am

Yes, we have a Profex II kit that is slightly higher than Ken quoted. Call me toll free at 1-877-732-8391 and I'll provide the price. The kit number is #90500051. The latest software version is 1.4.

Hope that this helps.
Mike Brown
Peavey Electronics Corporation

Ken Fox · Post by **Ken Fox** » 10 Jun 2003 6:50 am

Actually Mike, I was referring to the version upgrade. The cost of both is a bargain. I cannot buy the Burr Brown chips at wholesale and freight for what Peavey offers them for! Just another example of Peavey's large buying power and customer service commitment!
Not to get on soapbox here, but not one musical instrument company comes to mind with such great service and customer commitment.
[This message was edited by Ken Fox on 10 June 2003 at 08:35 AM.]