John, the ATMSYS module message is ok. Dr. Watson will report any windows files that have been updated, and that one was modified by Adobe. Probably Acrobat reader, or another Adobe program that would use Type Manager.
That error message doesn't help much either. It's more a result after the problem, than the cause of it. Thats a real generic message, many things could cause it.
John, where I meant to look, was in Windows Task Scheduler. You should find it either on your taskbar, or in programs/accy's/system tools. Look for Ndetect.exe and possibly another virus software update detection software in there, running on a schedule.
See, in your startup files, you would see Task Manager (taskman.exe) starting, but not anything running within it, one of those would be Ndetect. It looks for Norton updates to download.
I'm sorry I'm not helping more. Really striking out badly here.
==========
Here is something from Symantec's sight that could help, and sure can't hurt.
Several files make up the module known as Symevent. Symevent is used by many different Symantec programs in all versions of Windows and is updated periodically. When you install current Symantec software, these files will normally be updated. If you are experiencing a problem with a Symantec program that may be fixed by updating these files, or if you just want to make sure that you have the most recent version, then follow the instructions for your operating system:
===========
Download this update, follow these instructions.
ftp://ftp.symantec.com/public/english_u ... evinst.exe
Save the file to a folder on the hard drive (for example, C:\Windows\Temp).
Open a command prompt.
Type <path>sevinst.exe (where <path> is the folder to which you downloaded the file).
For example:
C:\Windows\Temp\Sevinst.exe NAV95
Restart the computer.
Windows 98 error
Moderator: Wiz Feinberg
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jolynyk
- Posts: 1295
- Joined: 22 Sep 2000 12:01 am
- Location: Prince Albert Sask. Canada
Tom, I have nothing in my task bar except task scheduler, & nothing in that... checked in startup, & only one resembling what you wrote is mstask.exe
..I downloaded that file, when I get to the command prompt, & type in what it says at the bottom C:\>etc etc.. All it says is bad filename or command.. John
I think this thing contains WMD (weapons of mass destruction), It has waged war, & we must attack it, destroy it , maybe as one forumite put it, Use the drag & drop, drag it outside & Drop it in the garbage bin, maybe a scud missile would do it .. But seriously I have taken this as a challenge now... It must be fixed somehow, just some little thing stopping something, but what & where??? I'm starting to have nitemares...
..I downloaded that file, when I get to the command prompt, & type in what it says at the bottom C:\>etc etc.. All it says is bad filename or command.. John
I think this thing contains WMD (weapons of mass destruction), It has waged war, & we must attack it, destroy it , maybe as one forumite put it, Use the drag & drop, drag it outside & Drop it in the garbage bin, maybe a scud missile would do it .. But seriously I have taken this as a challenge now... It must be fixed somehow, just some little thing stopping something, but what & where??? I'm starting to have nitemares...
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Tom Diemer
- Posts: 244
- Joined: 26 Nov 2000 1:01 am
- Location: Defiance, Ohio USA
Hmm, so THAT's where those WMD's are. lol
Yes, you are right - mstask.exe, sorry about that.
Odd you can't get the symevent update to work. Did you get the path to the file right?
BTW, that NAV95 thing is correct for Win 95 or 98. The option to that is NAVNT for NT, 2000 or XP systems.
Make sure you know where the file is, move it to the root of C drive if you want, then in the start/run prompt, type C:\SYMEVENT.EXE NAV95
That 'should' work....
This is hard to do long distance. I'm usually pretty successful fixing these kinds of errors, but doing it over the internet like this is a challenge.. lol
John. I think we did this already, but did you check the browser plug in objects? Right click internet explorer, go to internet options, settings/view objects - what do you see in there?
One more thing, when you installed Norton, did you select the default to plug in to Outlook/exchange email? You might go into the Norton option, and disable that option (called mail, or exchange real time protection, depending on version of Nav)
When you get the error, and get back to the desktop, hit ctrl / alt / delete to see the task manager - curious if you have an 'rnaapp' listed in there.
Yes, you are right - mstask.exe, sorry about that.
Odd you can't get the symevent update to work. Did you get the path to the file right?
BTW, that NAV95 thing is correct for Win 95 or 98. The option to that is NAVNT for NT, 2000 or XP systems.
Make sure you know where the file is, move it to the root of C drive if you want, then in the start/run prompt, type C:\SYMEVENT.EXE NAV95
That 'should' work....
This is hard to do long distance. I'm usually pretty successful fixing these kinds of errors, but doing it over the internet like this is a challenge.. lol
John. I think we did this already, but did you check the browser plug in objects? Right click internet explorer, go to internet options, settings/view objects - what do you see in there?
One more thing, when you installed Norton, did you select the default to plug in to Outlook/exchange email? You might go into the Norton option, and disable that option (called mail, or exchange real time protection, depending on version of Nav)
When you get the error, and get back to the desktop, hit ctrl / alt / delete to see the task manager - curious if you have an 'rnaapp' listed in there.
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jolynyk
- Posts: 1295
- Joined: 22 Sep 2000 12:01 am
- Location: Prince Albert Sask. Canada
First... Yes 'rnaapp' is listed in there..
I didn't delete it or anything till I hear from you..
Second... When I downloaded sevinst, the only folder it would let me download to was my folder called "Steel Guitar".. I found it & double clicked on sevinst.exe, & it says symevent does not exist on this computer..
Then I went to run, & type in C:\symevent, I get the message cannot find file c:\symevent or one of it's components..
I actually removed Norton awhile back, & I don't use Outlook for mail... I am now with wmconnect, & they won't allow Outlook for mail..
I didn't delete it or anything till I hear from you..
Second... When I downloaded sevinst, the only folder it would let me download to was my folder called "Steel Guitar".. I found it & double clicked on sevinst.exe, & it says symevent does not exist on this computer..
Then I went to run, & type in C:\symevent, I get the message cannot find file c:\symevent or one of it's components..
I actually removed Norton awhile back, & I don't use Outlook for mail... I am now with wmconnect, & they won't allow Outlook for mail..
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Tom Diemer
- Posts: 244
- Joined: 26 Nov 2000 1:01 am
- Location: Defiance, Ohio USA
John,
Sure would be nice to see what all is running in there. Would you want to download this program? http://www.spychecker.com/program/hijackthis.html
hijackthis.exe will give you a list of everything loaded in memory, and where it loads from, including registry keys.
If you want to run that, mark and paste the result somewhere I can see it (email or whatever) I'll check out the list and see if anything shows up there.
What is your Internet explorer version? (click on help, then 'about internet explorer' will show you)
I don't get how IE can run ok, but Windows explorer hangs on My Computer.
rnaapp is a program that loads when you use dialup internet access. It sometimes doesn't unload correctly, and can cause either internet dialup errors, or can hang or stall and cause windows errors. I was curious to see if it was part of the hanging problem. Especially if you have spyware or virus's on the computer.
Would be very helpful to see the log of hijackthis. Don't remove anything, just get the list and mark/paste it into email or notepad or something, ok?
Sure would be nice to see what all is running in there. Would you want to download this program? http://www.spychecker.com/program/hijackthis.html
hijackthis.exe will give you a list of everything loaded in memory, and where it loads from, including registry keys.
If you want to run that, mark and paste the result somewhere I can see it (email or whatever) I'll check out the list and see if anything shows up there.
What is your Internet explorer version? (click on help, then 'about internet explorer' will show you)
I don't get how IE can run ok, but Windows explorer hangs on My Computer.
rnaapp is a program that loads when you use dialup internet access. It sometimes doesn't unload correctly, and can cause either internet dialup errors, or can hang or stall and cause windows errors. I was curious to see if it was part of the hanging problem. Especially if you have spyware or virus's on the computer.
Would be very helpful to see the log of hijackthis. Don't remove anything, just get the list and mark/paste it into email or notepad or something, ok?
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Tom Diemer
- Posts: 244
- Joined: 26 Nov 2000 1:01 am
- Location: Defiance, Ohio USA
John, I got your log, thanks!
You have quite a few spyware and hijack programs running in there. Some of those exe files I can't find, so not sure what they are or what they are doing.
First, download stinger.exe from McCaffee from this link: http://download.nai.com/products/mcafee-avert/stinger.exe
Run it, and let it scan for virus's. Remove any it finds.
Then, download Adaware from this site: http://www.lavasoftusa.com/support/download/
Then download Spybot from this link: http://www.tucows.com/preview/310138.html
Adaware installs easily. You will have an icon on the desktop - click on it, and there will be a 'check for updates' link right above the start button. Get those updates first, (just takes a few seconds) then click start to scan for spyware.
When it's done, and removed everything, reboot, and install and run spybot.
When you first install it, you will have to pick your country, etc, but it's pretty easy to find your way to the 'check for problems' button. Let it finish what Adaware started.
You really need to run both of these programs to get all the spyware.
Let me know how this goes John.
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jolynyk
- Posts: 1295
- Joined: 22 Sep 2000 12:01 am
- Location: Prince Albert Sask. Canada
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jolynyk
- Posts: 1295
- Joined: 22 Sep 2000 12:01 am
- Location: Prince Albert Sask. Canada
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Tom Diemer
- Posts: 244
- Joined: 26 Nov 2000 1:01 am
- Location: Defiance, Ohio USA
John, curious, have you run the windows updates? You must have corrupt or missing files in explorer (IE and Windows explorer are basically the same problem, with different interfaces loaded.)
Can you get to control panel through start button/settings?
If you can, see if Internet explorer is listed in add/remove. If you could remove it, that would restore the explorer files back to the last update, or original versions, then you can re-download the updates.
Here is a Microsoft article on your problem (or one of the problems).
--------
ERROR: 0D: 0246: 014F47FB press key to continue
The preceding eight-digit memory location may be different. If you receive these error messages while you are browsing the Internet, the program may quit.
CAUSE
This issue can be caused by either incompatible or conflicting software, a damaged installation of Internet Explorer, damaged Winsock/DUN (Dial-up Networking), damaged or incompatible device drivers, or damaged operating system files.
RESOLUTION
To resolve this issue:
Uninstall any software that may be incompatible with Windows Me. Some programs that may be incompatible are anti-virus and firewall programs.
If the problem is a damaged installation of Internet Explorer, try to repair Internet Explorer:
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs, click Microsoft Internet Explorer 5.x and Internet Tools, and then click Add/Remove.
Click Repair Internet Explorer, click OK, and then click Yes when you are prompted to repair the installation.
Click Yes when you are prompted to restart your computer.
---------
Most everthing I find on that error points to McAffee. So they arent a lot of help.
Can you get to control panel through start button/settings?
If you can, see if Internet explorer is listed in add/remove. If you could remove it, that would restore the explorer files back to the last update, or original versions, then you can re-download the updates.
Here is a Microsoft article on your problem (or one of the problems).
--------
ERROR: 0D: 0246: 014F47FB press key to continue
The preceding eight-digit memory location may be different. If you receive these error messages while you are browsing the Internet, the program may quit.
CAUSE
This issue can be caused by either incompatible or conflicting software, a damaged installation of Internet Explorer, damaged Winsock/DUN (Dial-up Networking), damaged or incompatible device drivers, or damaged operating system files.
RESOLUTION
To resolve this issue:
Uninstall any software that may be incompatible with Windows Me. Some programs that may be incompatible are anti-virus and firewall programs.
If the problem is a damaged installation of Internet Explorer, try to repair Internet Explorer:
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs, click Microsoft Internet Explorer 5.x and Internet Tools, and then click Add/Remove.
Click Repair Internet Explorer, click OK, and then click Yes when you are prompted to repair the installation.
Click Yes when you are prompted to restart your computer.
---------
Most everthing I find on that error points to McAffee. So they arent a lot of help.
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jolynyk
- Posts: 1295
- Joined: 22 Sep 2000 12:01 am
- Location: Prince Albert Sask. Canada
OK thanks, I think you're right, I will try to uninstall it & then get the update.. It would be nice if I had a complete Internet Explorer CD here, then I could install the complete thing, & see what happens.. Just seems so close that when I click on Windows Explorer, all the files come on the desktop & then the screen goes blue with that error.. So I'm thinking it could be a Corrupt Internet Explorer..
Does Windows Explorer come as part of Internet Explorer, or does it come with Windows 98SE setup program???
Does Windows Explorer come as part of Internet Explorer, or does it come with Windows 98SE setup program???
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jolynyk
- Posts: 1295
- Joined: 22 Sep 2000 12:01 am
- Location: Prince Albert Sask. Canada
Tom, went to repair, but the same results.. A quick flicker of the folders in Windows Explorer..I tried to uninstall but can't find how to do it.. Add/Remove doesn't give me that option, went to Programs>Internet Explorer>Extension, & all there is in the extension is Web Publishing WiZard.. It might be a good idea to uninstall IE, then reinstall it again, How do I save My Favorites???
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Tom Diemer
- Posts: 244
- Joined: 26 Nov 2000 1:01 am
- Location: Defiance, Ohio USA
I was hoping you had installed an updated IE - if you had you should be able to remove it with add/remove and restore IE to the previous, working version.
You can try downloading IE 6.0 here John.
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp
Windows explorer shares a ton of files with IE. They are for the most part the same program underneath the interface. One can break without the other though, and they do use a different exe launcher program.
You could try manually replacing the Windows explorer.exe file with System file checker if you had access to the CD. But when you ran that, it didn't report it as being bad...
Maybe just run Windows update (in IE, tools/windows update)? That would install not only IE, but other critical updates.
It's about time to load Windows over the top of yours to replace missing or corrupt files, very likely would fix it, but you need the CD or at least the CAB files for Win98 to do that..
I'm also going to assume that Norton really wasn't the cause of the problem, but it brought it to the front when it failed to install properly.
Tom
You can try downloading IE 6.0 here John.
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp
Windows explorer shares a ton of files with IE. They are for the most part the same program underneath the interface. One can break without the other though, and they do use a different exe launcher program.
You could try manually replacing the Windows explorer.exe file with System file checker if you had access to the CD. But when you ran that, it didn't report it as being bad...
Maybe just run Windows update (in IE, tools/windows update)? That would install not only IE, but other critical updates.
It's about time to load Windows over the top of yours to replace missing or corrupt files, very likely would fix it, but you need the CD or at least the CAB files for Win98 to do that..
I'm also going to assume that Norton really wasn't the cause of the problem, but it brought it to the front when it failed to install properly.
Tom
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jolynyk
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- Location: Prince Albert Sask. Canada
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Tom Diemer
- Posts: 244
- Joined: 26 Nov 2000 1:01 am
- Location: Defiance, Ohio USA
John, this is the routine to restore a file with System file checker.
-------------------
To extract files in Windows 98 or Windows 98 Second Edition, use the System File Checker tool. To do this, follow these steps:
Click Start, and then click Run.
Type sfc, and then press ENTER.
Click Extract one file from installation disk.
In the Specify the system file you would like to restore box, type drive:\windows\path\file (where drive is the drive where the Windows folder is installed, generally drive C, path is the destination of the file that you are extracting, and file is the file that you want to extract).
Click Start, click Browse next to the Restore from box, and then locate the Windows installation files. By default, in the OEM version of Windows 98 and Windows 98 Second Edition the installation files are on the hard disk in the C:\Cabs folder. With a retail full version or upgrade version, you can also insert the Windows installation CD-ROM into the CD-ROM drive or DVD-ROM drive, and then locate the Windows installation files. The folder is named "Win9x". For example, if your CD-ROM or DVD-ROM drive is D:, the folder is named "D:\Win9x". For Windows 98, the folder is named D:\Win98.
Click OK, and then follow the instructions on the screen.
----------------
The path to explorer.exe is c:\windows
Restore from path is the Win98 folder on the CD, such as d:\win98
If this doesnt work, try reinstalling windows over the top of your existing files.
Win98 SE won't need to re-enter the key code on a re-install. Doesn't take too long to do it.
Any files it says are newer than what you are trying to install, use the ones from the disk, not the ones reported to be newer. One of those is our problem most likely.
Tom
-------------------
To extract files in Windows 98 or Windows 98 Second Edition, use the System File Checker tool. To do this, follow these steps:
Click Start, and then click Run.
Type sfc, and then press ENTER.
Click Extract one file from installation disk.
In the Specify the system file you would like to restore box, type drive:\windows\path\file (where drive is the drive where the Windows folder is installed, generally drive C, path is the destination of the file that you are extracting, and file is the file that you want to extract).
Click Start, click Browse next to the Restore from box, and then locate the Windows installation files. By default, in the OEM version of Windows 98 and Windows 98 Second Edition the installation files are on the hard disk in the C:\Cabs folder. With a retail full version or upgrade version, you can also insert the Windows installation CD-ROM into the CD-ROM drive or DVD-ROM drive, and then locate the Windows installation files. The folder is named "Win9x". For example, if your CD-ROM or DVD-ROM drive is D:, the folder is named "D:\Win9x". For Windows 98, the folder is named D:\Win98.
Click OK, and then follow the instructions on the screen.
----------------
The path to explorer.exe is c:\windows
Restore from path is the Win98 folder on the CD, such as d:\win98
If this doesnt work, try reinstalling windows over the top of your existing files.
Win98 SE won't need to re-enter the key code on a re-install. Doesn't take too long to do it.
Any files it says are newer than what you are trying to install, use the ones from the disk, not the ones reported to be newer. One of those is our problem most likely.
Tom
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jolynyk
- Posts: 1295
- Joined: 22 Sep 2000 12:01 am
- Location: Prince Albert Sask. Canada
Ok now this thing is really playing head games with me... I tried the extract one file, but got lost in path etc.. so I went to browse this CD, & clicked on setup.. it welcomed me & went through setup, saying preparing to run Win 98 Setup, then setup is checking your system, then says Program has performed an illegal operation & will close, click OK & it goes back to beginning. I tried setup twice then gave up, but thought I'd double click on Windows Explorer & there it was, I double clicked on My Computer icon, & it worked.. I didn't do anything because it wouldn't install..
BUT, I double clicked on Walmart Connect & I get this white box saying "Wwm, An error has occurred in your program. To keep working anyway, click ignore, To quit click close".. I click close & underneath It says this program has performed an illegal operation.. So it keeps me from getting on line in Win 98... We're getting closer, but what happened, why can't I install 98 over top,How did my Windows Explorer come back, maybe a corrupt Win 98SE CD??? Gremlins.
This thing has declared war, & it is losing ever so slowly... Oh & I get this message if it means anything to you... I think WWM stands for Walmart Connect
"WWM caused a general protection fault in module SetupX.dll at 0019:0000069"
John
BUT, I double clicked on Walmart Connect & I get this white box saying "Wwm, An error has occurred in your program. To keep working anyway, click ignore, To quit click close".. I click close & underneath It says this program has performed an illegal operation.. So it keeps me from getting on line in Win 98... We're getting closer, but what happened, why can't I install 98 over top,How did my Windows Explorer come back, maybe a corrupt Win 98SE CD??? Gremlins.
This thing has declared war, & it is losing ever so slowly... Oh & I get this message if it means anything to you... I think WWM stands for Walmart Connect
"WWM caused a general protection fault in module SetupX.dll at 0019:0000069"
John
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Tom Diemer
- Posts: 244
- Joined: 26 Nov 2000 1:01 am
- Location: Defiance, Ohio USA
John, you should be able to boot from the CD. Run setup that way. The problem you have with windows probably isn't going to let you run setup from the desktop.
Just leave the disk in the drive, and power on the computer. If it doesn't boot from the CD, you might have to go into the bios settings and enable the CD to be the first boot device. Choose "Run setup from CD".
Make sure the directory you choose to install to is c:\windows so you are repairing your existing, and not installing a new copy. Some builds of Windows will default to a new directory like C:\Windows.001 and you end up with two copies.
You gotta love Windows.. lol - you are right about it declaring war. They do that sometimes.
Just leave the disk in the drive, and power on the computer. If it doesn't boot from the CD, you might have to go into the bios settings and enable the CD to be the first boot device. Choose "Run setup from CD".
Make sure the directory you choose to install to is c:\windows so you are repairing your existing, and not installing a new copy. Some builds of Windows will default to a new directory like C:\Windows.001 and you end up with two copies.
You gotta love Windows.. lol - you are right about it declaring war. They do that sometimes.