Contacted Peterson Tuners Today

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Tommy Shown
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Contacted Peterson Tuners Today

Post by Tommy Shown »

I contacted Peterson today to order new battery for my Strobo HD tuner.
Upon calling, the operator connected me to Ms. Sue in the store. Ms. Sue asked me for my name, which I gave her. And when I got to my last name I spelled it out for and when I did, she said I know from the forum. Ms. Sue gave excellent customer service.
Mant thanks,
Tommy Shown
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Edward Rhea
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Post by Edward Rhea »

Exactly why I can’t get excited about a tuner that isn’t a Peterson product!!
You dang sure won’t get that kind of service from their competition!
“TONESNOB”
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Richard Sinkler
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Post by Richard Sinkler »

Sue is the best. That's how all customer service should be.
Carter D10 8p/7k, Dekley S10 3p/4k C6 setup, Regal RD40 Dobro, Recording King Professional Dobro, NV400, NV112, Ibanez Gio guitar, Epiphone SG Special (open G slide and regular G tuning guitar) .

Playing for 55 years and still counting.
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Pat Moore
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Post by Pat Moore »

She knows her stuff, & is extremely nice in her help! Sure wish ALL folks in businesses were like her! 8)
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Eric Philippsen
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Post by Eric Philippsen »

I once dropped & cracked the screen on one of my Peterson tuners. I sent it in for repair and got it back right away. I’ve dealt with Sue, too, and she is great. Outstanding customer service.

Peterson tuners are accurate to within a tenth of one percent. That is incredible and I’m convinced you can hear that accuracy when compared to any other brand.
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John Ray
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Location: Alpine, Texas, USA
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Re: Contacted Peterson Tuners Today

Post by John Ray »

I know this is old, but same experience (in case the Internet is looking for solutions for broken tuner screen). I broke the screen on my Peterson strobo plus hdc. Contacted Peterson--Cost for them to repair $50, or I could buy the screen for $25. Bought the screen and fixed myself, easy as pie. Such great customer service A+, and love not throwing stuff away when it can be fixed.
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